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Customer service measurement
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Service quality and employee motivation
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Customer retention and closed account survey
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Benchmark or diagnostic customer
satisfaction
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Employee and inter-department customer satisfaction
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Benchmarking against the industry
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Designed to help you increase core deposits and customer retention by ensuring that your customers receive superior customer service. In less than 24 hours after a critical transaction with a customer service representative, we contact the customer or prospect to ask a series of proven questions to measure customer satisfaction and ensure that your customers and prospects had a satisfactory experience.
On a daily or weekly basis, our clients upload files to Bankerpro of customers or prospects who have conducted transactions. Within a 24 to 72 hour time period, we will attempt to contact these customers or prospects via e-mail or telephone. After asking permission to proceed, we will ask a series of questions to measure satisfaction. The total survey will take no longer than 3 minutes to complete.
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