Service Follow-Up Our strategy is to provide a long-term shift of improved customer satisfaction by monitoring the individual performance of all service personnel, identifying the dissatisfaction of customers, developing solutions to loyalty issues, and increasing the survey response to the manufacturer. Through our on-line reporting system, all levels of management with authorization will be able to access results 24 hours a day, 7 days a week. Our program is unique because it enables "less than completely satisfied" customers to be monitored until their service concerns are corrected.
	Sales Follow-Up The most effective time to start selling a person their next vehicle is right after they just purchased one. Therefore, the perception of the purchase experience and the overall preparation of the vehicle are vitally important to your future business and satisfaction rating with the Manufacturer. Remain in direct contact with your customer for life! Identify strengths and weaknesses of the vehicle preparation process and improve individual and overall sales personnel performance.
	Prospect Recovery Program beSatisfied captures the information that identifies a prospective customer as a "hot prospect" and provides it to you in real-time via an instant message right on your desktop so you can take action immediately. Our web-based customer tracking system allows your staff to quickly and efficiently enter and monitor all prospects through the sales cycle. Prospect Reporter provides feedback regarding the strengths and weaknesses within the sales process enabling timely process improvement. Prospect Recovery's comprehensive recovery and retrieval program drives prospects back in and helps you turn them into loyal customers.
	Teleconference Focus Groups The Teleconference Focus Group provides the opportunity to increase customer retention, maximize shop absorption, and improve customer satisfaction. By eliminating the geographic limitations of a traditional focus group we are in turn able to reduce travel time and expense for the client and participant. The teleconference scenario also allows the respondent to yield a more genuine response that is not easily influenced by the group. Data is more accurate and the benefits more substantial. beSatisfied will provide an Executive Summary Analysis and a CD recording of the teleconference.
	For more information or to schedule an online demonstration email otto@besatisfied.com or call 800-521-4234